What does artificial intelligence mean to business owners if we ignore all the controversy? Answering this question is as simple as better automation of processes.

The possibilities are endless when you combine artificial intelligence with business automation technology. Artificial Intelligence development is important for business automation.

automating business processes with ai

Robotic Process Automation And Business Process Automation

Robotic Process Automation And Business Process Automation

Consider robotic process automation solutions if you can identify tasks in which software can perform better than human resources.

Consider BPA solutions if you want to automate business processes to optimize them across your organization. Unlike RPA, which automates specific tasks in an existing business process, BPA automates complex processes. Both replace manual work.

Suppose you want to optimize an existing process or automate a repetitive task. In that case, RPA software or applications are the way to go.

If you want to automate a workflow or process from start to finish, or if your BPA solution must be built from scratch, opt for an artificial intelligence (AI) solution.

Business Process Automation Uses AI, While RPA Does Not

Business Process Automation Uses AI, While RPA Does Not

RPA is a misleading term, as it's not a robot. It is software that executes tasks autonomously based on business rules.

Imagine an application that downloads attachments from invoice emails and creates bills. These tasks are repetitive and do not require any intelligence. They replicate human actions such as retrieving, copying, and pasting.

Artificial intelligence is a combination of thinking and learning. AI extracts information relevant to the invoices from semi-structured data.

It accurately decodes the information to be extracted from different invoice templates and formats.

BPA is a powerful tool for automating your claims process. RPA, on the other hand, can perform one or several tasks in that process.

RPA is a process-driven technology, while AI is a data-driven technology. BPA has a big-picture approach. It automates where necessary while also integrating external technologies and increasing the efficiency of the humans involved in the processes.

In automating end-to-end processes, BPA:

  • Identifies administrative tasks that are involved in the process.
  • Workflows of people are outlined.
  • Identify areas where workflows could be optimized.

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AI Capabilities

AI Capabilities

Three key AI capabilities include:

Machine Learning

Machine learning is an AI capability that allows machines to learn from examples and act without being explicitly programmed.

Computers can process vast volumes of data and can connect dots between thousands of variables. Even the most intelligent humans cannot do this with high accuracy. It is possible to reduce the time it takes to complete tasks by gaining insights from millions of data points.

Machine learning can help attorneys save time by assisting them with legal research.

Natural Language Processing

NLP is a capability that powers human-machine interaction. It allows machines to understand and interpret human language.

NLP is a powerful tool for business process management. It can extract business intelligence from massive amounts of data. Other applications include extracting names and account numbers from text and forms, grouping discussion forums by topic and linking entities.

Law enforcement can use data from social media, criminal records, and anonymous calls to speed up investigations.

The question-answering software can extract context from a statement by examining the words, tone, placement, and word choice. It then uses this information to understand business queries better.

Ability To Interact

AI solutions have interactive capabilities which allow for natural and seamless conversations between humans and machines.

There is no need to specify specific scenarios and requirements to enable interaction. An AI solution, for example, can ask a website visitor questions like, 'What color shoes would you like to buy?', 'What occasion will you be wearing the shoes at?', and other relevant purchase-related queries to help customers along their purchasing path.

Conversational marketing is a way to use AI. Chatbots can interact with hundreds or thousands of website visitors at once.

A conversational marketing platform may also integrate with the enterprise user's analytics platforms, CRM system, and IT/telecommunications systems.

AI Revolutionizes Business Process Automation

AI Revolutionizes Business Process Automation

Business Automation Beyond Predefined Models

The predefined nature of traditional automation solutions has a significant drawback. Business automation is a specific process.

As the systems were not designed to handle this, if something changes in an automated process, it could cause different errors. The dynamic support needed to deal with change must be added to traditional systems. Artificial intelligence is at its best in this area.

Combining artificial intelligence with traditional business automation systems can create systems that can solve today's business problems.

Artificial intelligence lets systems adapt and improve with time without pre-programing anything. As they learn on the job, they become more human-like. Machines can learn much faster than humans. This results in a level of skill that is difficult for most workers to achieve.

A System That Keeps Getting Better

In numerous experiments, machine learning systems have performed better than their human counterparts. The processes that could be benefited from AI technology were limited when it was still in its early stages.

Machine learning algorithms needed to be more sophisticated to comprehend complex processes. Machine learning is now capable of doing anything. Machine learning outperforms human players in ESports, which can be pretty complex.

This is a significant milestone in the machine learning industry, given the complexity of the games. Facebook, whose founder is an AI enthusiast, has done intensive research into the technology and its uses.

Machine learning systems are improving all the time, and this makes them attractive to any business. This is like having an employee who works forever for your company and improves it.

Improving Human Workers' Performance

One of the biggest misconceptions about automation in business is that it is all about eliminating jobs. This technology is perceived by many as a threat to jobs, but it's the opposite.

AI and automation of business processes not only create more jobs in the tech industry but also improve the performance of human workers.

Business process automation used to be nothing more than a series of automated reactions. Automated systems execute a predefined action when a specific action is performed.

This was true until the popularity of predictive analytics technology.

This technology allows the systems to analyze various situations and make recommendations based on their conclusions.

The actions recommended will help you deal with similar situations in the future more effectively. Your human workers will benefit from faster learning and better business decisions.

AI Can Improve Business Processes Management

AI can help BPM initiatives by automating tasks, analyzing large amounts of data and improving user interfaces. Machine learning, predictive analytics, and data analysis can automate many of an organization's basic decision-making processes.

Experts claim that AI can automate 45 percent of a job or more, allowing workers to focus on more important or valuable work.

Three use cases are presented below:

  • A tool that uses AI can monitor business processes to identify potential issues.

    The system may have an 'assignment' feature that determines who is responsible for a particular request based on each person's current availability and past performance.

    The tool can analyze business processes and make recommendations for process optimization.

  • AI tools can optimize workflows so that you don't waste time on things that aren't necessary.

    It can determine how much time is required to complete a specific task.

    By applying machine learning, the tool can identify data, forms, and situations that lead to a higher-than-necessary time investment.

    It can, for example, make suggestions like 'Does your company want to approve similar requests automatically?

  • AI can be used to improve customer service in many ways.

    Automating voicemail follow-ups is one way to ensure that customers who have left a voicemail receive the appropriate response to their questions.

    This intelligent tool would convert the voicemail to text and add the text to the ticket.

    It gives customer service agents a better idea of the complaint.

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Leveraging AI To Business Process Automation

Leveraging AI To Business Process Automation

AI Can Solve A Problem If You Know What It Is

AI for BPM must deliver value to both the organization and its employees. It is necessary to conduct a thorough analysis of the business problem to provide meaningful solutions tied to specific benefits.

The committee can identify areas where BPM could improve accuracy, efficiency and productivity. They can then look at solutions that will help them achieve these gains. The AI solution can only be created after these factors have been thoroughly examined.

Start Small

Take on only a little at a time. Find the low-hanging fruits - those processes that can most benefit from automation.

AI applications require clean data. You could begin with a process that has clean data readily available. You can still get valuable feedback from a small use of AI.

You can use the committee to clean up data that needs to be more accurate or rich.

Encourage AI Adoption

Enterprise AI adoption is up 250 per cent in the last four years. However, adoption rates are uneven. AI adoption is an enterprise-wide initiative, so it's essential that everyone is prepared for changes in their daily routine and is aware of the benefits it brings to the company.

Check if your organization has a culture that encourages human-machine interaction.

Addressing Internal Capability Gaps

Before undertaking a full-scale AI deployment, organizations must review their internal capabilities. Have processes been sufficiently evolved? It would be best to focus first on closing gaps, involving existing teams and using existing projects.

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Examples From Real Life

Examples From Real Life

American Express

With more than 110 million AmEx cards operating worldwide, American Express has an enormous amount of data that it can analyze.

They need to do this to prevent fraud. American Express would have to hire an army of analysts who work 24/7. The results would be better if they used traditional methods.

They use cutting-edge algorithms for machine learning to automate and improve the process while saving labor costs. The algorithm used to detect fraud is becoming more complex as the fraud methods are.

Netflix

Have you ever wondered how Netflix chooses the shows it invests in? Big data is the answer! Netflix uses AI technology to automate this process.

Instead of trying to guess what shows people like and deciding which ones to invest in, Netflix automates the process. The analytics algorithm analyzes the viewing habits of millions of subscribers. Then it gives solid recommendations to decision-makers on which shows they should invest in.

This process can be performed manually. The results could be more accurate, and the cost to the company will be much higher over time.

Things To Consider When Implementing Business Process Automation

Things To Consider When Implementing Business Process Automation
  • Assure that automation improves the "meat" of the process.

    Understanding workflows step-by-step is essential to automating them.

    Define your entire process with specific steps.

    This will ensure that the conditions are met to trigger the actions in the correct order.

  • Choose an IT consultant that can guide you in selecting the best solutions which are suitable and don't pose any integration issues.

    Implementing business process automation is problematic because it requires integrating different tools and systems.

    BPA can only be fully realized if all systems can "talk" with each other.

  • Understanding the laws and regulations that may apply to data protection, security, and privacy.

    Review the company policies to ensure they are not causing any issues.

  • You can follow up on AI's benefits to productivity, efficiency or cost.

    Set pre-automation standards to measure the gains after automation.

    Ask employees for feedback on how they feel about the AI system and its impact on them.

Why Do You Need An AI Developer For Your Business?

Why Do You Need An AI Developer For Your Business?

Each business has ideas about artificial intelligence and how to use it in the workplace. It would be best to consider some aspects before deciding whether to hire an in-house AI team or an outsourced AI engineer.

Qualifications And Experience

AI developers must have domain-specific knowledge and qualifications to create AI software/apps that are suitable for your business.

Many students and professionals enroll in AI courses due to the increasing demand for artificial intelligence engineers and developers. Can you find the best talent for your company?

Due to the ease of accessing talent and experience, many businesses begin by hiring AI experts offshore. Recruitment campaigns do not have to be costly and time-consuming there is no need to train new candidates on how to use the existing system.

AI service providers already work with organizations in different industries. You can get an idea of the AI developer's range of work by looking at their project portfolio.

The AI developer is already prepared for the task. Their experience working in different industries will also help them identify the best tools for your business.

Support Services

You get full-service from AI development solution when you hire an offshore company.

The company will take care of everything, from planning to maintenance. The AI developer will monitor and update the system regularly to ensure it is always ready. The developer will ensure that there are no interruptions in service (or that they are at their lowest level) so your business operations won't be affected by errors or integrations.

The developer will streamline integrations to ensure data flows appropriately within your business.

Remote Collaboration

The AI developer will be able to work remotely with your staff, so you don't have to hire an internal team. Remote collaboration is the key to offshore AI services, regardless of time zone differences.

This reduces travel and operational costs. You can also hire multiple AI engineers to create/customize an AI tool tailored to your business. Once you have signed an agreement with a company that offers AI services, a talented team of engineers will be assigned to your project.

Remote teams also offer the advantage of hiring the best talent from around the globe. Your search for AI engineers will not be limited by geographical restrictions.

You won't have to worry about candidates living in other countries/regions unable to join your company.

Cost-Effective

Working costs and revenue expenditures are essential factors to consider, whether you're a new business or an established one.

They will affect your finances both in the short term and long term. A study estimated that AI projects were likely to fail 85% of the time. It is because companies began adopting AI technology without proper planning and strategy.

The biggest obstacles to AI success are unclear goals, excessive investment in one AI project and the desire to start from scratch.

Knowing how to transform an organization and using AI tools digitally is a great way to improve success rates. AI service providers can help. They guide businesses in making the best decisions by using their expertise.

The AI developer's team will handle everything, from defining and understanding the business objectives to creating a project plan and then implementing it.

This saves your company money and increases the likelihood of AI being successfully adopted for everyday work.

What Are The Requirements Of A Good AI Developer?

What Are The Requirements Of A Good AI Developer?

Below we have listed the top seven skills of AI developers that will help you to find the best candidates for your company.

Learn To Program

Most companies do not require AI developers who can create AI systems and algorithms from scratch. Some require programming skills to tune and train existing AI models for different use cases.

These include languages such as Python, C++, C#, R and Java and an understanding of algorithms and modular programming.

Data Science Skills

Data science is necessary for AI developers who work with extensive data sets using frameworks like Spark, Hadoop and Big Data.

Data science skills are required to process and clean data sets to extract the information in the training sets. R, Python, Java and Scala are among the most popular. Experienced AI engineers will be expected to perform predictive analytics, learn from previous data and gather information from APIs.

Machine Learning And Algorithms

It is one of the essential skills for an AI developer. This gives them the knowledge and background to develop artificial intelligence in any industry.

TensorFlow and Keras are some of the most popular ML frameworks for creating AI-enabled systems. However, they can be challenging to use. These frameworks require knowledge of linear algebra and probability theory.

They also need to be able to optimize.

Get Comfortable With Collaboration And Teamwork

AI engineering is teamwork. Influential AI developers can work well in teams and understand machine learning models well.

They are also good communicators and can work with engineers, project managers and other stakeholders to achieve goals and targets.

Understanding Conceptual Thinking

AI is only beginning its long journey to accurate machine intelligence. AI developers need to be able to think outside of the box and conceptually.

They should also be able to think higher and understand other unknown factors.

AI And Human Behaviour: A Deeper Understanding

Artificial Intelligence developers need to understand how humans think and then use that knowledge in creating artificial intelligence.

They must be able to recognize patterns and trends of human behavior and adapt AI systems accordingly. Some AI systems, for example, may be unable to learn via back propagation if important information is missing.

Learn To Solve Problems

Senior AI developers must be able to solve various problems, both individually and in teams. These professionals face real-world challenges when it comes to implementing and creating new AI models.

These problems can be technical or unexpected issues that arise during testing. There is no standard template for screening candidates, but these are the top skills an Dedicated Artificial Intelligence developer should possess.

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How To Find The Best Candidate For Your AI Team

How To Find The Best Candidate For Your AI Team

You get a list of candidates who are interested in your AI position. You want to hire someone with the right skills, which is culturally compatible and can work independently.

Asking yourself these questions is the best way to determine whether someone has the right skills and can work independently.

  • What soft and hard skills does this candidate possess?
  • Do we have similar values regarding what makes an AI product or service suitable?
  • Can this candidate succeed in my team? Can they create something unique with my team?
  • Does this person have an open mind, and are they willing to learn from other members of my team?
  • Do they constructively take criticism from another team member or me without becoming defensive?
  • Do they fit my team's culture and our product/service well?
  • Will we have a good relationship if we like the person?
  • Are they motivated to succeed? People who are are more valuable than people who are not.
  • Do their past projects demonstrate a passion for AI and innovation?

Here are some things that you should ask them to do once you have chosen someone who you think will be a good match for your AI team:

  • Ask them questions about coding.

    It would be best if you asked them coding questions.

  • You can ask the candidate to build something from your product or service.

    This is a simple exercise that will help you evaluate their ability to solve problems and understand them.

    It will also give them a better idea of what you do and who you are.

  • Ask them to do a group interview.

    This interview will assess their ability to communicate both verbally and in writing as well as how they interact with other members of your team.

    The candidate will be asked questions by you, two members of your team and two people from a client.

  • A person from your technical team (for instance, from AI engineering) should interview the candidate.

    The interviewer will use the same questions to gauge how well the candidate can adapt and learn.

Before making an offer, you should contact other members of your team. Take your time hiring people. Interviewing AI developers should take a short time.

Still, you should feel confident that the candidate will be successful at your company. Following these steps will increase your chances of finding the perfect candidate for your company and team. You will save time and frustration in the onboarding phase if they go well.

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Conclusion

Business process automation can be a great thing by itself. But technologies such as artificial intelligence make it even more powerful.

Combined with artificial intelligence, the proper automation process will take your business to new heights.

Paul
Full Stack Developer

Paul is a highly skilled Full Stack Developer with a solid educational background that includes a Bachelor's degree in Computer Science and a Master's degree in Software Engineering, as well as a decade of hands-on experience. Certifications such as AWS Certified Solutions Architect, and Agile Scrum Master bolster his knowledge. Paul's excellent contributions to the software development industry have garnered him a slew of prizes and accolades, cementing his status as a top-tier professional. Aside from coding, he finds relief in her interests, which include hiking through beautiful landscapes, finding creative outlets through painting, and giving back to the community by participating in local tech education programmer.